Why do export-import SMEs struggle to find customers?

According to a 2024 survey by Vietnam Logistics Review, over 67% of SMEs in the export-import sector reported lacking the tools and data necessary to identify the right potential buyers. The most common challenges include:

• Limited budgets: Many SMEs can’t afford expensive data platforms or maintain a dedicated market research team.
• Lack of in-depth information: They rely heavily on personal networks, traditional trade fairs, or random online searches.
• Inaccurate analysis: They’re often unable to identify which buyers have actual demand, have imported similar goods, or are likely to buy soon.
• Time and manpower constraints: SMEs rarely have an international marketing team, so the business owner or a multitasking staff member handles it all.

As a result, reaching the wrong customers—or reaching them too late—leads to wasted resources and missed business opportunities.

A smart solution for SMEs: EximGPT – Fast search, accurate analysis

EximGPT is an AI-powered platform tailored for the export-import industry. It helps SMEs quickly and accurately search for and analyze potential B2B buyers—while keeping costs low.

Find the right buyers by product or HS code

Simply enter a product keyword or HS code, and the system retrieves hundreds of international company profiles currently trading in that product. The data is sourced from trusted platforms like UN Comtrade, CBP, Alibaba, and global customs systems.

User-friendly interface – No technical skills needed

Whether you’re a business owner or an export staff juggling multiple roles, EximGPT’s interface is designed for ease of use:

• Search by keyword, country, or industry
• Tag and organize your customer lists
• Track communication history and update contact status

Save time and reduce costs

Compared to manual searches, EximGPT helps SMEs save up to 70% of the time spent processing lead data. It also avoids the high costs of B2B platforms or complicated CRM software that often doesn’t suit SMEs’ needs.

Why should SMEs choose EximGPT?

SMEs can’t afford to miss the mark when targeting customers. Like shooting an arrow, you can’t aim blindly and hope for the best. Export-import businesses need a tool like EximGPT to hit the right target—as early as possible.

👉 Discover the smart customer-finding solution tailored for your export business today.