Support Policy

Last Revised: May 26, 2025

How do I submit a support request?

You can submit a support request to us through:

  1. Q&A Forum
    • A community forum moderated by EximGPT's Support team.
    • Anyone can ask questions and request support in any category.
    • Receive free support from the community and the EximGPT team.
  2. Support Email

How to get the best support?

  • Provide complete information:
    • Detailed information about the issue.
    • Steps to reproduce the error.
    • A test account (if necessary).
  • You will receive:
    • A comprehensive solution.
    • Completely FREE support (for general inquiries and software bug fixes).

Support Cases

  1. Software Bug Fix Support
    • Immediate response and handling.
    • Completely free.
    • Professional technical team.
  2. Handling Errors in Customized Features
    • 24/7 support.
    • Additional costs as agreed.
    • Consultation for suitable solutions.
  3. Handling Application/Module Errors
    • Support within the possible scope.
    • Costs as agreed.
    • Coordination with third-party developers.

Suggesting New Features

  • Suggestion Process:
    • Submit a detailed idea.
    • Receive feedback from the development team.
    • Discuss feasibility.
    • Quotation and roadmap (if feasible).

Minor Customizations

  • Flexible request intake.
  • Clear quotation and implementation time.
  • Consultation for optimal solutions.

Technical Support

  • Browser Requirements:
    • We recommend using modern browsers.
    • Update regularly to ensure the best experience.
    • Very old browsers are not supported.
  • Community Forum:
    • A friendly, in-depth environment.
    • Moderated by a professional team.
    • Share experiences and solutions.
  • Dedicated Support Email: