Return Policy

Last Revised: May 26, 2025

Before using the service, please read our Refund Policy carefully. EximGPT provides AI lead generation service packages with various options. We always strive to ensure customer satisfaction with our services; however, if you require a refund, we will assist you according to the policy below.

I. Service Package Change Policy

  • Customers can upgrade from a lower-tier package to a higher-tier package at any time.
  • The upgrade fee will be calculated based on the remaining time of the current package.
  • Downgrading service packages during the usage period is not supported.
  • Customized features are not transferable between packages.

II. Refund Conditions

A refund request is accepted when all the following conditions are met:

  • Request Period:
    • Within the first 7 days from the payment date for the Starter Plan.
    • Within the first 7 days from the payment date for the Advance Plan.
  • Request Method:
    • Send an email to support@eximgpt.com.
    • Provide complete account information and the reason for the request.
  • Valid Reasons:
    • The service does not function as described.
    • Technical errors are not resolved within 48 hours.
    • Failure to meet the committed features.

III. Refund Process

  • Send a request via email to support@eximgpt.com with:
    • Account information
    • Order ID
    • Reason for the refund request
    • Proof of payment
  • Processing Time:
    • Request confirmation within 24 business hours.
    • Completion within 3-5 business days.
    • May extend up to 7 days for international transactions.

IV. Limitations and Terms

  • Refunds do not apply to:
    • Freemium Plan.
    • Elapsed usage time.
    • Used features (AI search, exported leads).
  • Refund Fees:
    • No refund processing fee is charged.
    • Bank charges (if any) are borne by the customer.

V. Special Policies

  • Enterprise Businesses:
    • Separate refund terms as per the contract.
    • The trial period may be extended.
    • Flexible package conversion support.
  • Force Majeure Cases:
    • Refunds beyond the standard period may be considered.
    • Assessed on a case-by-case basis.

Contact Support

Email: support@eximgpt.com
Website: https://eximgpt.com