As global supply chains grow increasingly complex and operational demands tighten, artificial intelligence (AI) is becoming a powerful catalyst for transformation in the logistics industry. According to McKinsey, companies that apply AI to logistics can reduce operational costs by up to 15% and improve forecasting accuracy by as much as 35%.

In Vietnam—a country whose economy heavily relies on international trade—adopting AI in logistics not only boosts operational efficiency but also offers a competitive edge on the global stage. In this article, we’ll explore 8 standout real-world applications of AI in logistics and uncover how businesses can harness these technologies to thrive in the digital era.

1. Supply Chain Optimization

AI helps automate warehouse tasks such as sorting goods, packaging, and managing inventory locations. In transportation, AI optimizes delivery routes to cut fuel costs and shorten delivery times. Major companies like Amazon and DHL already leverage AI to maximize warehouse efficiency, and small businesses can also adopt this solution through accessible automation software.

AI also supports demand prediction, real-time data analysis, and inventory optimization—helping businesses minimize storage costs, speed up delivery, and improve production planning accuracy. For example, AI can analyze consumer trends and adjust procurement strategies to match different markets—especially critical for international import-export companies.

2. Warehouse and Transportation Automation

AI automates numerous warehouse operations, from product categorization and packaging to inventory location tracking. In transportation, AI-driven route optimization reduces fuel costs and delivery times. Leading logistics firms like Amazon and DHL use AI to enhance warehouse performance, and smaller companies can integrate similar benefits through easy-to-use automation platforms.

3. Demand Forecasting

AI analyzes historical data, market trends, and external factors like weather and politics to generate more accurate demand forecasts. This allows companies to restock at the right time, reduce excess inventory, and improve financial efficiency. Machine learning algorithms also update forecasts in real time, helping businesses respond swiftly to market fluctuations.

4. Data Analytics and Decision Making

AI processes vast amounts of data from various sources—orders, market insights, social media—and delivers in-depth analytics. Businesses gain clearer insights into customer behavior, market potential, and operational performance, enabling quicker and more accurate decision-making.

5. Risk Management and Disruption Response

AI identifies potential risks such as shipment delays, production halts, natural disasters, or geopolitical instability. AI systems can suggest alternative solutions and adjust supply chain plans in real time to mitigate losses—boosting a company’s resilience and flexibility.

6. Customer Service and Chatbots

AI enhances customer service through 24/7 multilingual chatbots. These bots assist with price inquiries, order tracking, and customs process support—reducing human resource costs and improving response times, ultimately delivering a better customer experience.

7. Fraud Detection and Compliance

AI detects abnormal activities such as fraudulent transactions, misdeclared HS codes, or invoice manipulation. It also helps companies stay up to date with international trade regulations, tax policies, and customs laws—minimizing penalty risks and maintaining trust in global transactions.

8. Personalized Sales Outreach via Email

In the logistics and trade sector, email remains a powerful yet challenging tool for reaching new clients. To succeed, companies need to craft personalized emails that clearly convey their value proposition to specific target audiences. Writing each message manually, however, is time-consuming and often lacks consistency. AI offers a solution by automating this process—creating tailored sales emails based on industry, target market, and customer needs.

How EximGPT Supports Sales Outreach: EximGPT empowers businesses to generate and optimize personalized sales emails through key features:

• Mass personalized email creation: Simply input basic info (industry, market, goals), and EximGPT auto-generates customized messages for each audience segment.
• Adjustable tone of voice: Choose between friendly, professional, or urgent tones to match different outreach strategies.
• Multilingual translation: Automatically translates emails into various languages for global customer engagement.
• Optimized subject lines & CTAs: Suggests compelling subject lines and effective calls-to-action to boost open and response rates.
• Saves time, boosts sales efficiency: Minimizes manual writing, allowing sales teams to focus on lead analysis and deal-closing.

With EximGPT, you don’t just save time—you improve the quality of your global customer connections.

👉 Join the digital logistics revolution with EximGPT – Your first step toward global breakthroughs for Vietnamese businesses.